For e-booking user/passenger must be the registered user of KSRTC. For registration user may login to KSRTC website and fill the registration e-form. He/she will get login details for booking.
- Online booking/e-ticketing facility is provided for 24x7, all payments against booking fare is processed through bank payment gateway (net banking/debit cards/credit cards)
- For reservation passenger need to logon KSRTC website and search for particular route and service and then select the seat based on availability.
- In e-ticket booking process passenger need to fill the identity type for confirming his identity. Passenger my choose any one of these- passport, voter id card, driving license, ration card (in his name), senior citizen card, government identity card, credit card, debit card, school/college identity card, private company identity card and pan card. Identity card must have photo of passenger. Passenger need to carry the identity in original during journey which is filled by him. In some cases passenger may also carry photocopy of identity cards/proofs.
- After seat selection and other details filled by passenger, he/she need to provide payment details (debit card/credit card/net banking). After successful payment PNR number of ticket is generated. User may print the e-ticket and carry while journey. M-ticket also delivered on user mobile number through SMS which is also valid for journey.
- If in case M-ticket not delivered or delivery failure, passenger may print e-ticket at any counter of KSRTC or its franchise. Passenger need to show his photo id card.
- Passenger may also show e-ticket on his laptop or tablet while travelling.
- In care more than one passenger book e-ticket, one should mention his photo id details and only he/she will require showing the photo id card while travelling.
- If passenger fails to shoe e-ticket/m-ticket and photo id card, he/she will be treated as passenger without ticket and all penalties are applicable accordingly.
- KSRTC will charge 2.5% on total fare applicable as service chage, passenger need to pay this amount also.